Shipping policy

Please read our shipping policy carefully to understand how your order will be processed and shipped.

Processing Time:

- Orders will be processed within 5-8 business days after payment is received. 

- Please note that processing time may be longer during peak seasons or holidays.

Shipping Methods:

- We use various shipping carriers to ship orders. The carrier used will depend on the size and weight of your order and your delivery address.

- Shipping methods available include economy shipping, standard shipping, and international shipping.

Shipping Times:

- Domestic orders typically arrive within 8-14 business days, depending on the shipping method selected.

- International orders may take 7-21 business days to arrive, depending on the shipping method selected and customs processing times.

Tracking Information:

- Once your order has been shipped, you will receive a tracking number via email to track your package.

- Please allow 24-48 hours for tracking information to update on the carrier's website.

Shipping Costs:

Cost calculated for all customers unless otherwise stated

- Shipping costs will be calculated at checkout based on the weight or quantity of your order and the destination address.

- Check our website for current promotions and discounts.

Lost or Stolen Packages:

- We are not responsible for lost or stolen packages once they have been shipped. Don't hesitate to get in touch with the shipping carrier directly with any issues regarding lost or stolen packages. 

EU Customers — Delivery Timeframes

For customers located in the European Union, please expect the following delivery timeframes after your order has been processed (5–8 business days):

• Western EU (Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, Switzerland): 7–14 business days
• Nordics (Denmark, Finland, Norway, Sweden): 8–14 business days
• Eastern EU & Rest of World (Czech Republic, Poland, and others): 10–16 business days

All international orders are shipped via USPS Priority Mail International and include tracking. If your order has not arrived within the stated timeframe, please contact us at cozyclothhaven@cozyclothhaven.com.

If you have any questions or concerns about our shipping policy, please contact us at [cozyclothhaven@cozyclothhaven.com]. Thank you for shopping with us!